COVID-19 Update: To all our Customers, Partners, Prospects and Business Friends
We know that you rely on the Luximprint team for our advanced optics fabrication solutions and we want to let you know that we are here for you during the COVID-19 (coronavirus) global situation. We want to ensure that you have access to our optics design and optical 3D printing services that you need to keep your design and engineering projects running smoothly, as well as the materials, technical support and advice from our team that you need to adapt.
We are taking steps to minimize any disruptions to our business while prioritizing the health and safety of our employees as well as the community and you, our valued customers. As new government-mandated restrictions unfold, or there are changes in the situation, we will continue to adapt and will inform you.
For this moment, please note the following updates:
Optics Prototyping Services and Engineering
As companies are adjusting their supply chains, we are here for you. Our additive optics fabrication facilities continue to operate at normal capacity and those who are interested can have their projects quoted here.
Our optics design partners are ready to assist with your optical engineering projects and are available for advice and project discussions, but focused on remote communication through phone, email, and video conferencing.
Materials Inventory and Ordering
We are currently in a strong inventory position and do not anticipate any backorders or disruptions to most of our product line including hardware parts, substrates and optical resins. For the most efficient ordering, feel free to work directly with our orders team as you normally would.
Technical Support and Training
Our Sales Engineering team will continue to provide onsite service to customers who are allowing visitors and are rescheduling appointments for those who have implemented onsite restrictions. We will also be available for remote support through email, phone, and web conferencing, and are taking necessary precautions when onsite to ensure everyone’s safety.
Sales, Application Support, and Demos
We continue to operate with our staff providing demonstrations, webinars, and application support for you remotely, and where applicable, on-site. We are taking all the necessary safety precautions to minimize any risk and are available to meet with you and your team. If you are interested in booking a demo or meeting regarding any of our products or services feel free to respond to this email or request more information here.
We are here to support you and your projects and we encourage you to reach out to us for assistance when needed. We will continue to monitor the situation and make changes as needed to protect the health of our employees, community and customers.
For the most accurate and up-to-date information, visit the World Health Organization (WHO) website, or just visit those of your countries local health ministry.
Finally, we pray for the best and hope all our lives will return to normal soon!
Wishing you all the very best, stay strong and safe,
The Luximprint Team
Image (c) Luximprint – inspired by Scientias and HartvanNederland.